Who we are
Atmina is operated by Latent Minds in Sydney, Australia. References to "Atmina", "we", "us", and "our" mean Latent Minds and the Atmina service.
Information we collect
We collect information you give us, information created when you use the service, and limited technical information needed to operate the service.
- Waitlist and email details, including your email address, newsletter preference, consent timestamp, and source page.
- Account details, such as your name, email address, sign-in provider, team membership, and settings.
- Knowledge base content, files, prompts, notes, outputs, metadata, and audit events that you or your team choose to store in Atmina.
- Usage and diagnostic data, such as IP address, browser details, timestamps, request logs, product events, and error reports.
- Billing and subscription records if paid plans are enabled, usually handled by our payment provider.
How we use information
We use personal information to provide, secure, support, and improve Atmina.
- To create accounts, authenticate users, manage teams, and provide access to knowledge bases.
- To store and retrieve memory through the app, API, MCP tools, and related product surfaces.
- To send alpha access updates, release notes, product messages, and service notices.
- To detect abuse, debug errors, protect the service, and maintain audit trails.
- To understand product usage and decide what to improve next.
- To comply with legal obligations and enforce our terms.
Agent and knowledge base content
Atmina stores the content you and your agents add to a knowledge base. You control what you upload, connect, or ask an agent to capture. If you use Atmina through a team or organisation, that team may control access, retention, and administration of team content.
We do not sell knowledge base content or use it for advertising. We only access content as needed to operate, secure, support, or improve the service, or where you ask us to help with a support issue.
Sharing and processors
We share information only where needed to run Atmina or where required by law.
- Cloud hosting, storage, security, and analytics providers.
- Email providers used to send waitlist, newsletter, product, and service messages.
- Authentication, billing, support, and operational vendors.
- Professional advisers, regulators, courts, or authorities where legally required.
Overseas processing
We are based in Australia, but Atmina uses service providers that may process information in other countries, including the United States. Where we use overseas providers, we take reasonable steps to protect personal information and choose providers with appropriate security and privacy commitments.
Retention
We keep information for as long as needed to provide Atmina, meet legal and operational obligations, resolve disputes, maintain security, and preserve audit evidence. You can ask us to delete personal information, and we will respond unless we need to keep it for a legitimate legal, security, backup, or operational reason.
Security
We use technical and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No internet service is perfectly secure, but we treat security as a core product requirement.
Your choices and rights
You can unsubscribe from newsletters using the link in the email. You can contact us to request access to, correction of, or deletion of personal information we hold about you. We may need to verify your identity before actioning a request.
Questions and complaints
Contact hello@atmina.ai if you have a privacy question, access or correction request, deletion request, or complaint. We will respond within a reasonable time. If you are not satisfied with our response, you may be able to contact your local privacy regulator.
Changes
We may update this policy as Atmina changes. The updated version will be posted here with a new date.